Top Companies Using Genesys

Genesys is a leading provider of customer experience and call center technology. The company offers a range of solutions designed to help businesses manage customer interactions across multiple channels, including phone, email, chat, social media, and mobile.

Genesys aims to help organizations improve their customer experience management by providing comprehensive, innovative, and flexible solutions that meet the evolving demands of the modern customer service landscape. Some of the key aspects of Genesys are:

  1. Customer Experience Platform
  2. Cloud and On-Premises Solutions
  3. Omnichannel Capabilities
  4. Artificial Intelligence and Automation
  5. Analytics and Reporting
  6. Workforce Optimization
  7. Scalability and Integration

List of Top Companies Using Genesys

1. Jetblue Airways

Jetblue Airways

JetBlue Airways Corporation is a major American low-cost airline. JetBlue is one of the major companies in the list of companies using Genesys and operates as a low-cost carrier (LCC) but distinguishes itself by offering amenities typically associated with full-service airlines, such as in-flight entertainment, comfortable seating with extra legroom, and complimentary snacks and beverages. The revenue of JetBlue Airways is 9.815 billion USD and it has around 19,000 employees.

2. Vodacom

Vodacom is a telecommunications company based in South Africa, with operations across several African countries. Vodacom is one of the largest mobile network operators in the list of companies that use Genesys and provides a range of telecommunications services, including mobile voice, data, messaging, and fixed-line services. The annual revenue of Vodacom is 6.71 billion USD and it has around 7,000 employees.

3. eBay


eBay is a multinational e-commerce corporation that has grown to become one of the largest online marketplaces in the world, facilitating consumer-to-consumer and business-to-consumer sales through its website. It is one of the major platforms in the list of companies using Genesys and allows individuals and businesses to buy and sell a wide variety of goods and services, including electronics, fashion items, collectibles, automotive parts, and much more. The annual revenue of eBay is 10.11 billion USD and it has more than 12,000 employees.

4. International Business Machines Corporation 

International Business Machines Corporation (IBM) is a global technology and consulting company in the list of companies that use Genesys and it has evolved over the years to become a diversified technology company with a broad portfolio of products and services. Its offerings include hardware (such as mainframe computers, servers, and storage systems), software (including middleware, operating systems, and enterprise applications), and services (such as consulting, outsourcing, and cloud services). The annual revenue of International Business Machines Corporation is 61 billion USD, and it has more than 297,900 employees globally.

5. Actavo


Actavo, formerly known as Siteserv, is a global engineering solutions company that provides a range of services to various industries, including telecommunications, power, civil engineering, construction, and events. These services include telecommunications infrastructure deployment, power network construction and maintenance, civil engineering and infrastructure projects, event infrastructure solutions, industrial services, and modular building solutions. Actavo is a versatile engineering solutions provider in the list of companies using Genesys. The approximate annual revenue of Actavo is 430 million USD, and it has around 3000 employees.

6. American Airlines

American Airlines

American Airlines is one of the largest airlines in the world and is a major player in the global aviation industry, known for its extensive route network, frequent flyer program, and commitment to customer service and safety. American Airlines operates a large fleet of aircraft and is one of the major companies that use Genesys. The annual revenue of American Airlines is 52 billion USD, and it has more than 130,000 employees.

7. Virgin Media 

Virgin Media is a British telecommunications company that provides broadband internet, television, and mobile services to consumers and businesses in the United Kingdom. It is one of the major businesses in the list of companies using Genesys and offers a variety of television packages, including digital TV channels, on-demand content, and premium channels along with high-speed broadband connections through its fiber optic network, offering speeds of up to 1 Gbps in some areas.  The annual revenue of Virgin Media is 10 billion, and it has around 18,700 employees.

8. Blue Cross Blue Shield Association

Blue Cross Blue Shield Association

The Blue Cross Blue Shield Association (BCBSA) is a federation of independent health insurance companies and organizations in the United States and is one of the top companies in the list of companies using Genesys. BCBSA member organizations offer a variety of health insurance plans and services, including medical, dental, vision, and prescription drug coverage. Plans may vary by state and region but typically include options for preventive care, primary care, specialist visits, hospitalization, and other medical services. The annual revenue of BCBSA is 755,791, 552 USD, and it has around 50,000 employees.

9. Maximus 


MAXIMUS is a global provider of government services, primarily focused on assisting governments in delivering essential programs and services to citizens, and is one of the major companies in the list of companies that use Genesys. MAXIMUS offers a wide range of services to government agencies, including program management, eligibility determination, customer contact center operations, case management, healthcare enrollment services, and digital transformation solutions. The company helps governments streamline operations, improve service delivery, and enhance the citizen experience.  The annual revenue of Maximus is 4.9 billion USD, and it has more than 39,000 employees.

10. Elanco 


Elanco Animal Health is a global animal health company that specializes in the development, manufacturing, and marketing of products for the prevention and treatment of diseases in both companion and food-producing animals. Elanco offers a wide range of products including vaccines, parasitic ides, antimicrobials, feed additives, and other pharmaceuticals for both companion animals (such as dogs, cats, and horses) and food-producing animals (such as cattle, poultry, swine, and fish). These products help prevent and treat diseases, improve animal welfare, and enhance productivity in livestock production. Elanco is a leading player in the global animal health industry and is one of the major companies that use Genesys. The annual revenue of Elanco is 4.75 billion USD, and it has around 10,000 employees.


Above are some of the list of top companies using Genesys. Thousands of companies across various regions are using Genesys for their business. However, if you are trying to reach out to all the companies that are using Genesys across the globe, one of the easiest and most cost-effective ways is to look for the right database provider. The trusted database vendors can provide you access to the list of companies using Genesys that is updated, verified, comprehensive, and compliance-ready.

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