Digital transformation is no longer optional for enterprises. Organizations today need connected workflows, automated service management, and real-time visibility across departments. This is where ServiceNow plays a critical role.
In 2026, thousands of enterprises rely on ServiceNow to simplify IT, HR, customer service, security operations, and enterprise workflows. From global banks to telecom giants and manufacturing leaders, the platform has become the backbone of operational efficiency.
In this article, we explore the top companies using ServiceNow, their industries, employee strength, revenue size, and headquarters. We also look at ServiceNow’s market position and how marketers can connect with these companies using verified data from Span Global Services.
ServiceNow Market Share in 2026
ServiceNow continues to dominate the IT Service Management market globally. Industry research consistently positions ServiceNow as a market leader in ITSM and enterprise workflow automation.
ServiceNow holds an estimated up to 45% share of the global ITSM market, depending on the reporting source and methodology. The company crossed 10 billion dollars in annual revenue and continues to grow across enterprise segments, including IT Operations, HR Service Delivery, and Customer Service Management.
Its strong adoption among Fortune 500 companies confirms its position as the preferred workflow platform for large enterprises.
Top 10 Companies Using ServiceNow in 2026
Below is a list of companies that use ServiceNow across industries.
1. Accenture
Industry: Professional Services and IT Consulting
Employees: 740,000+
Annual Revenue: Approx. 64 Billion USD
Headquarters: Dublin, Ireland
Accenture uses ServiceNow internally to manage global IT operations and deliver workflow transformation services to clients worldwide.
2. Deloitte
Industry: Professional Services
Employees: 415,000+
Annual Revenue: Approx. 65 Billion USD
Headquarters: London, United Kingdom
Deloitte integrates ServiceNow into its internal operations and also implements ServiceNow solutions for enterprise clients.
3. Walmart
Industry: Retail and e-commerce
Employees: 2.1 Million+
Annual Revenue: 680 Billion USD+
Headquarters: Bentonville, Arkansas, United States
Walmart uses ServiceNow for IT operations, issue resolution, and enterprise service management across its global retail network.
4. Siemens
Industry: Manufacturing and Engineering
Employees: 320,000+
Annual Revenue: 80 Billion USD+
Headquarters: Munich, Germany
Siemens uses ServiceNow to run HR, procurement, and internal service workflows across global business units.
5. AT&T
Industry: Telecommunications
Employees: 130,000+
Annual Revenue: 120 Billion USD+
Headquarters: Dallas, Texas, United States
AT&T uses ServiceNow to modernize telecom operations, manage network services, and improve service delivery processes.
6. Bank of America
Industry: Banking and Financial Services
Employees: 210,000+
Annual Revenue: 95 Billion USD+
Headquarters: Charlotte, North Carolina, United States
Bank of America runs large-scale ServiceNow environments for IT service management and enterprise workflow automation.
7. BMW Group
Industry: Automotive Manufacturing
Employees: 150,000+
Annual Revenue: 155 Billion USD+
Headquarters: Munich, Germany
BMW uses ServiceNow to digitize internal service operations and improve cross-functional collaboration.
8. Unilever
Industry: Consumer Goods
Employees: 120,000+
Annual Revenue: 60 Billion USD+
Headquarters: London, United Kingdom
Unilever relies on ServiceNow to deliver connected employee experiences and optimize service operations globally.
9. Coca-Cola
Industry: Food and Beverage
Employees: 79,000+
Annual Revenue: 45 Billion USD+
Headquarters: Atlanta, Georgia, United States
Coca-Cola uses ServiceNow for HR case management, IT support, and operational efficiency.
10. IBM
Industry: Information Technology
Employees: 300,000+
Annual Revenue: 60 Billion USD+
Headquarters: Armonk, New York, United States
IBM uses ServiceNow for enterprise service automation and IT infrastructure management.
Small-Sized Businesses Using ServiceNow
ServiceNow is not limited to global enterprises. Many small and mid-sized businesses also use ServiceNow to improve IT service management, automate workflows, and scale operations efficiently.
Small businesses often adopt ServiceNow to bring structure to growing teams, centralize service requests, and reduce operational delays.
Here is a list of smaller organizations that use ServiceNow:
1. Sapphire Systems
Industry: ERP Consulting and Digital Transformation
Employees: 500+
Revenue: Approx. 100 Million USD
Headquarters: Birmingham, United Kingdom
Sapphire Systems uses ServiceNow to manage internal IT service processes and simplify customer project workflows.
2. NewRocket
Industry: IT Consulting and ServiceNow Implementation
Employees: 400+
Revenue: Approx. 80 Million USD
Headquarters: Vista, California, United States
NewRocket uses ServiceNow extensively for service delivery automation and digital workflow management.
3. Thirdera
Industry: ServiceNow Consulting
Employees: 1,000+
Revenue: Approx. 150 Million USD
Headquarters: Broomfield, Colorado, United States
Thirdera leverages ServiceNow to manage internal operations and client service implementations.
4. AHEAD
Industry: Technology Consulting
Employees: 1,200+
Revenue: Approx. 1 Billion USD
Headquarters: Chicago, Illinois, United States
AHEAD uses ServiceNow for enterprise IT workflow management and operational efficiency.
5. Crossfuze
Industry: ServiceNow Consulting
Employees: 300+
Revenue: Approx. 50 Million USD
Headquarters: Cincinnati, Ohio, United States
Crossfuze uses ServiceNow to automate internal service management and client support workflows.
Why Small Businesses Choose ServiceNow
Smaller organizations adopt ServiceNow for several reasons:
- Centralized IT ticket management
- Faster issue resolution
- Scalable workflow automation
- Improved employee experience
- Better visibility into service performance
For growing companies, ServiceNow provides enterprise-level capabilities without requiring complex legacy systems.
Marketing Opportunity in the SMB Segment
Small and mid-sized companies that use ServiceNow are often rapidly scaling, investing in automation, open to new integrations, and looking for technology partners.
This makes them attractive prospects for SaaS providers, IT service companies, and integration partners.
Span Global Services can provide segmented lists of small and mid-sized businesses using ServiceNow, filtered by employee size, industry, region, and decision maker role.
How These Companies Are Transforming Enterprise Workflows
Companies that use ServiceNow typically implement the platform in the following areas:
- IT Service Management
- IT Operations Management
- HR Service Delivery
- Customer Service Management
- Security Operations
- Enterprise workflow automation
The main objective is simple. Eliminate manual tasks. Break departmental silos. Improve visibility. Increase productivity.
Large enterprises operate across multiple regions and systems. ServiceNow acts as a unified platform that connects people, processes, and technology.
Why Marketers Target Companies Using ServiceNow
Companies using ServiceNow are typically large enterprises, technology-mature organizations, digital transformation-focused, or high-budget IT spenders. So, for marketers and sales professionals, this segment presents strong opportunities. These organizations often require integrations, consulting services, cybersecurity solutions, analytics platforms, AI tools, and enterprise software extensions. Targeting the right decision makers inside these companies is crucial.
Get the ServiceNow Customer List from Span Global Services
If you are looking for a verified list of companies using ServiceNow, Span Global Services can help. Here’s what we provide for our clients:
- Verified ServiceNow customer database
- 100% validated business email lists
- Segmentation by industry, geography, revenue size, and employee strength
- Decision maker contacts, including CIOs, IT Directors, ServiceNow Administrators, and IT Operations Heads
Our data is regularly updated and verified to ensure higher deliverability and better campaign results.
Whether you need a targeted list of companies that use ServiceNow in the United States, Europe, or Asia Pacific, we can build custom lists based on your requirements.
Conclusion
ServiceNow continues to power enterprise transformation in 2026. From global banks and telecom giants to retail leaders and manufacturing conglomerates, the platform has become a central workflow engine for large organizations.
For marketers and sales teams, targeting companies using ServiceNow opens access to high-value enterprise accounts.
If you are ready to connect with decision makers inside these organizations, Span Global Services can provide a verified ServiceNow customer database tailored to your campaign needs.
FAQ
1. What industries commonly use ServiceNow?
ServiceNow is widely adopted in banking, telecom, retail, healthcare, manufacturing, and professional services industries.
2. How large are companies using ServiceNow?
Most companies using ServiceNow are mid to large enterprises with 1,000+ employees. Many Fortune 500 companies rely on the platform.
3. What is the market share of ServiceNow in ITSM?
ServiceNow is considered a market leader in IT Service Management with an estimated 40% to 45% share globally, depending on research methodology.
4. How can I access a list of companies using ServiceNow?
You can obtain a verified ServiceNow customer list from data providers like Span Global Services that specialize in B2B technology databases.
5. Who should I target within companies that use ServiceNow?
Ideal contacts include CIOs, IT Directors, ServiceNow Platform Owners, IT Operations Managers, Digital Transformation Leaders, and Enterprise Architects.
